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Managing your holds is easier than ever!
Continue reading to learn how to:
- View your holds
- Understand the status & position of your holds (and learn more about the holds limit)
- Suspend your holds
To view your holds:
- From the library catalog, click the My Account menu located at the top of your screen, then select Hold Requests from the dropdown menu.
- Log into your account using either your library card number and PIN, or, if you've created one, your username and password.
- The items you have on hold will be displayed. You will see the title, format, pickup library, status, and hold position for each item.
Note on Status types:
- A status of Active means you've placed your hold, and you're in line for the item.
- A status of Inactive means you've place a hold on the item, but have suspended the hold for a date in the future. Therefore, the system is not searching for the item for you at this time.
- A status of Held means the item is available for you and ready to be picked up! When an item is Held, you will also see next to it how many more days the item will be held for you. Example: "Status = Held (for 6 more days)"
- A status of Pending means there is an item on the shelf at a library branch that satisfies your request. The hold is not yet available (an available hold will have the status of Held) but it should be available soon!
- A status of Shipped means the item has been sent from another branch and is on its way for you... it will probably be available for you in the next day or two. (Once it gets to your branch, the status will change to Held and you can come pick it up).
Note on Hold Position:
- Hold Position is telling you where you are in the line of people waiting on that title. If you are position 1 of 2, that means you are next in line, and there are 2 people total waiting for that book/movie/CD. If you are position 13 of 37, you are the 13th out of 37 people waiting for that title.
- The Hold Position does not have anything to do with the number of copies the library has of the title. If you are interested in finding out that information, look up the item in the catalog, then click the "Availability" button below it, and you will see how many copies are owned by the library.
Inactive (suspended) holds:
If you are going out of town, or will be unable to pick up your holds for a period of time, you can suspend your holds. Your holds will remain active, and you will move ahead in the queue (as usual) while your holds are suspended. However, the item will not become available for you until the reactivation date for that hold.
To suspend your holds:
1. In the Hold Requests view of your account, check the box next to any of the titles you want to suspend.
2. Click the Suspend/Reactivate Selected button.
3. Enter the date when you want your holds to reactivate. (If you know the exact date, then enter it. If you don't, but just know you don't want it now, enter the date one year from now.) Click Submit.
4. You will return to your Hold Request list, and the item will be listed as Inactive.
A note on Hold Limits:
To better meet the needs of all patrons, there are now limits to the number of items you can have on hold at any one time. You may have a total of 100 items on hold, and up to 25 of these may be DVDs. If you are interested in keeping track of additional titles by creating wishlists or reading lists, read our blog for step-by-step instructions.
When you're finished, don't forget to Log Out of your account! Click the Log Out button located under your name on the left hand side of the screen, or click My Account, Log Out from the dropdown menu at the top of the screen.