Library Quirks and Tips--How To Ask A Question

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Remember what we said about bothering the nice librarian?  We mean it.  Don't be afraid to walk up to the reference desk and ask a question.  Unless the librarian has only been out of library school for 20 minutes, you probably won't shock him or her.  We have heard about body parts we didn't even know existed that don't work and human relationships they wouldn't put in a soap opera.  Librarians may not have heard it all, but we've heard a lot of it.

How do you ask a question?  Be direct.  Ask if we have books on the disease your doctor just said you have.  Ask about websites where you can find out more.  If you say 'do  you have anything on lung cancer' you'll get the information faster than if you ask about the location of the medical section.  It's a big section, and a direct question will save you a lot of time. 

Be clear about what you want.  Sometimes while you're asking the question you thought you needed to ask, it becomes clear that it's the wrong question.  Don't worry.  The librarian is trained to do what we call a 'reference interview' which is how we work out what you need.  It may take 2 questions, or 22, but we'll work with you to get a good answer.

Don't be ashamed of your question.  Phrases like 'this is probably a dumb question,' or 'I'm sorry to have to ask you for help' are leftovers from that person long ago who told you not to bother the nice librarian.  Sometimes we have heard the question before and know the answer off the tops of our heads.  Other times we have to do a little digging.  Either way, we don't mind.  A question that you don't ask doesn't get answered, and you'll go away without some bit of information that could make a difference in your day or your life.  Small or large, that bit of information is important, so ask that question.  You can do it in person, over the phone, or online.  Ask!