• If you are not at the library:
- The most likely cause is that a PC firewall program, such as Norton Internet Security, is not allowing the connection to the database. Disabling Norton’s ad blocker can help.
- Always access the database from a web page in the library’s website. Don’t go directly to it by searching for the name of the database or using a URL address from your browser’s history. Start at our Research page or View All Databases page, and you should have success.
- A few of our database providers do not allow access from outside the library. If the database listed indicates “In-library use only,” then you can’t access that information from a home PC or on any computer that’s not inside an ACLD library branch.
• If you are at the library using a library computer, ask a staff member to assist you.
